How to Send Connection Logs to Support on Windows

If you run into a problem, you can send your connection logs directly from the ApexGuard app to help support resolve it.

1. Open the ApexGuard app and go to Profile Overview.
2. Under Support & Security, select Contact Support.
3. Click Report a Problem.
4. Choose a Problem Type from the dropdown.
5. Fill in the details, then turn on Send App Logs.
6. Click Submit.

Once submitted, your logs are sent to support along with your report.

If you need to send your logs manually, you can find them here:

• C:\Users\<YourUsername>\AppData\Local\ApexGuardVPN\logs
• C:\ProgramData\ApexGuardVPN\service-logs

Attach the latest files to your support request.