ApexGuard Terms of Service

Last updated: 9 April 2026

These Terms of Service (“Terms”) govern your access to and use of the ApexGuard websites, applications, software, subscriptions, customer portals, and related services made available by TMN Société Anonyme under the ApexGuard brand (collectively, the “Services”).

Please read these Terms carefully before using the Services. By creating an account, downloading software, starting a free trial, purchasing a subscription, or otherwise accessing or using the Services, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not access or use the Services.

1. Company details

The Services are provided by:

TMN Société Anonyme
Rue du Grand-Chêne 5
1003 Lausanne
Switzerland

In these Terms, “ApexGuard,” “we,” “us,” or “our” means TMN Société Anonyme.

2. Scope of these Terms

These Terms govern your use of:

ApexGuard websites;
ApexGuard desktop and mobile applications;
ApexGuard subscriptions and plans;
related software, updates, interfaces, and documentation; and
associated support, account, and billing functions.

Certain features, promotions, enterprise offerings, partner arrangements, or service-specific products may also be subject to additional terms, policies, or notices. If there is a conflict between these Terms and service-specific terms for a particular service, the service-specific terms shall prevail for that service to the extent of the conflict.

Your use of the Services is also subject to our Privacy Policy and Cookie Policy, which describe how personal data and cookies are handled.

3. Eligibility

By using the Services, you represent and warrant that:

you are at least eighteen (18) years old, or otherwise have the legal capacity to enter into a binding agreement under the law applicable to you;
you are legally permitted to use the Services in the jurisdiction where you are located;
you will use the Services in accordance with these Terms and applicable law; and
any information you provide to ApexGuard is accurate and current.

4. Your agreement with ApexGuard

These Terms constitute a binding agreement between you and ApexGuard.

You agree to be bound by these Terms when you:

create an ApexGuard account;
download or install ApexGuard software;
purchase or activate a subscription;
start a free trial;
click to accept these Terms; or
otherwise access or use the Services.

If you are accepting these Terms on behalf of a company or another legal entity, you represent that you have authority to bind that entity.

5. Changes to the Terms

We may update these Terms from time to time, including to:

comply with law or requirements of competent authorities;
improve, expand, restrict, or discontinue features;
fix errors or clarify wording;
prevent abuse or security risks; or
reflect operational, technical, or commercial developments.

If we make material changes affecting your rights or obligations, we will provide notice by reasonable means, such as on the website, in-app, by email, or through your account interface. Your continued use of the Services after the effective date of updated Terms constitutes acceptance of the updated Terms, unless mandatory law requires a different approach.

6. Account registration and security

To access certain Services, you may need to create an account and provide information such as your email address, password, and other account details.

You agree that:

the information you provide is complete, accurate, and kept up to date;
you will maintain the confidentiality of your credentials;
you are responsible for activity occurring through your account, except to the extent caused by our breach of duty; and
you will notify us promptly if you suspect unauthorized access, misuse, or compromise.

You may not sell, transfer, or commercially exploit your account unless expressly permitted by us in writing.

7. Subscription model and auto-renewal

Paid ApexGuard Services are generally provided on a recurring subscription basis (“Subscription”). This means your Subscription may automatically renew at the end of the applicable billing period unless automatic renewal is canceled before the billing date.

At the time of purchase, we will indicate the Subscription term, price, billing interval, and whether the plan is recurring.

If your Subscription renews automatically, you authorize the applicable payment channel to charge the then-applicable renewal price, together with applicable taxes and charges, unless you cancel before renewal.

8. Purchase channels: website, Apple App Store, and Google Play

ApexGuard may be made available through the following purchase channels:

8.1 Direct purchases through the ApexGuard website

If you purchase directly through the ApexGuard website or other ApexGuard-controlled checkout flow, your payment will be collected through Stripe or another payment provider designated by ApexGuard.

For direct purchases:

billing is handled by ApexGuard and its payment provider;
renewal management is handled through your ApexGuard account or purchase flow;
refund requests are handled by ApexGuard in accordance with these Terms and applicable law; and
invoices, receipts, and billing records may be available through your account or by contacting support.

8.2 Purchases through the Apple App Store

If you purchase an ApexGuard subscription through the Apple App Store, your purchase is billed by Apple through your Apple account and is subject to Apple’s platform rules, billing mechanics, cancellation tools, and refund procedures.

For Apple App Store purchases:

Apple, not ApexGuard, processes the payment transaction;
cancellation of auto-renewal must generally be completed through your Apple account;
refund requests must generally be submitted to Apple under Apple’s policies and procedures; and
ApexGuard cannot guarantee that Apple will approve any refund request.

8.3 Purchases through Google Play

If you purchase an ApexGuard subscription through Google Play, your purchase is billed through Google Play and is subject to Google’s platform rules, cancellation flow, and refund framework.

For Google Play purchases:

Google Play processes the payment transaction;
cancellation of auto-renewal must generally be completed through Google Play;
refund handling may be governed by Google Play policy, though in some situations users may also be directed to contact the developer; and
ApexGuard cannot guarantee that Google or Google Play will approve any refund request.

8.4 Channel transparency and precedence

The purchase channel controls certain billing mechanics. Where these Terms conflict with mandatory rules imposed by Apple App Store or Google Play for in-app subscriptions purchased through those platforms, the relevant platform rules shall control to the extent required for that transaction.

9. Prices, taxes, and billing

You agree to pay the fees applicable to the Services you purchase, together with any taxes, duties, levies, currency conversion charges, or similar mandatory charges that apply.

Prices may be displayed before final tax calculation. The total payable amount, including applicable taxes known at checkout, will be displayed before you are charged.

We may change prices from time to time for future billing periods, including renewal prices. Price changes will not affect the current paid period already purchased, but may apply to later renewals. If we materially increase the renewal price for direct subscriptions, we will provide advance notice by reasonable means and you may cancel renewal before the new price takes effect.

If we do not receive payment in full when due, we may suspend or terminate access to paid Services.

10. Payment processing

For direct web purchases, ApexGuard may use Stripe and other authorized payment service providers to process transactions, manage recurring billing, reduce fraud, verify payment methods, retry failed payments where appropriate, and support refunds or billing operations.

By providing a payment method for direct purchases, you represent that you are authorized to use it and that the payment information is accurate.

Where supported, updated payment credentials provided by your card issuer, network, or payment processor may be used to continue service continuity for renewals.

For information on how payment providers process personal data, please refer to our Privacy Policy.

11. Free trials and promotions

ApexGuard may offer free trials, discounted offers, referral promotions, introductory pricing, or other promotional arrangements.

Unless expressly stated otherwise:

a free trial does not guarantee continued free access after the trial ends;
you may be asked to provide a payment method before the trial starts;
the trial may automatically convert into a paid Subscription at the end of the trial unless canceled beforehand; and
we may limit availability, duration, or eligibility, including limiting one trial per user, device, payment method, or household.

12. Cancellation of auto-renewal

If you cancel auto-renewal, you are canceling future charges only. You will generally continue to have access to the paid Services until the end of the already-paid billing period, unless the subscription is terminated earlier under these Terms or applicable law.

Cancellation must be made through the channel used to purchase:

Direct web purchase: through your ApexGuard account or by contacting ApexGuard support where self-service is unavailable.
Apple App Store: through your Apple subscription settings.
Google Play: through the Google Play subscription settings.

13. Refunds and money-back guarantee

Unless otherwise stated at purchase, direct web purchases may be eligible for the ApexGuard refund policy described at the point of sale or in these Terms.

13.1 Direct web purchases

For direct purchases processed through ApexGuard, we may offer a refund period or money-back guarantee for initial purchases, subject to:

the number of days stated at purchase;
whether the request relates to the initial subscription purchase or a renewal;
abuse-prevention and fraud checks; and
any mandatory consumer rights that apply to you under applicable law.

Unless mandatory law provides otherwise, canceling auto-renewal after a billing cycle has begun does not automatically entitle you to a refund for the remaining period.

13.2 Apple App Store purchases

If you purchased through Apple App Store, refund requests generally must be made to Apple. ApexGuard does not control Apple’s refund decisions for Apple-billed purchases.

13.3 Google Play purchases

If you purchased through Google Play, refunds may be subject to Google Play’s policies and processes. In some cases users may also be directed to contact the developer.

13.4 Fraud, abuse, and repeated refund claims

To the extent permitted by law, we may decline a discretionary refund request where we reasonably suspect fraud, abuse of promotions, repeated bad-faith refund behavior, or material violation of these Terms.

14. Software and license

To use ApexGuard Services, you may need to install applications or related software (“Software”).

Subject to these Terms, ApexGuard grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to download, install, and use the Software on compatible devices that you own or control, solely for your personal, lawful, and non-commercial use unless expressly permitted otherwise.

The Software is licensed, not sold. All rights not expressly granted are reserved.

15. Updates and compatibility

ApexGuard may provide updates, upgrades, patches, bug fixes, security fixes, interface changes, or other modifications to the Software and Services.

You acknowledge that:

installing updates may be necessary for security, stability, or continued compatibility;
older versions may cease to be supported;
your continued use may require use of a current or reasonably recent version; and
device or operating system compatibility may change over time.

16. Intellectual property

The Services, Software, trademarks, trade names, logos, designs, interfaces, source and object code, documentation, and related materials are owned by ApexGuard and/or its licensors and are protected under applicable intellectual property laws.

Except where mandatory law permits otherwise, you may not:

copy, reproduce, distribute, publish, sell, lease, sublicense, or commercially exploit the Services or Software;
reverse engineer, decompile, disassemble, decrypt, or attempt to derive source code or non-public functionality;
remove proprietary notices;
create derivative works based on the Services or Software; or
use ApexGuard branding without authorization.

Any feedback you provide may be used by ApexGuard without restriction or compensation, unless mandatory law provides otherwise.

17. Acceptable use and prohibited conduct

You agree not to use, assist, encourage, or enable others to use the Services:

for unlawful, fraudulent, criminal, or deceptive purposes;
to interfere with or gain unauthorized access to systems, services, networks, accounts, or data;
to distribute malware, spam, phishing, abusive automation, or harmful code;
to infringe intellectual property, privacy, personality rights, or other rights;
to conduct harassment, threats, extortion, or abusive conduct;
to exploit children or distribute unlawful sexual or abusive material;
to perform attacks that impair services, including denial-of-service or comparable disruptive activity;
to use the Services in breach of export, sanctions, or trade restrictions applicable to you;
to resell, share, sublicense, or commercially exploit consumer subscriptions contrary to these Terms;
to scrape or automate access to ApexGuard websites or services beyond permitted use; or
in a way that violates good faith, fair dealing, or public policy.

18. No-logs and privacy-related statements

ApexGuard may describe certain privacy, telemetry, logging, or no-logs characteristics in the Privacy Policy, marketing materials, technical documentation, product interface, or service-specific notices.

Those statements must be read together and interpreted according to the specific service, technical implementation, and applicable legal framework. Nothing in these Terms should be read to expand or reduce any privacy commitment beyond what is expressly stated in the relevant privacy and product documentation.

19. Legal requests and cooperation with authorities

ApexGuard may disclose limited data where required by applicable law, binding court order, or enforceable request from a competent authority.

As a Swiss company, ApexGuard adopts a Swiss-law approach to official requests. Requests from Swiss authorities must follow the applicable Swiss legal basis and Swiss legal procedure. Requests from foreign authorities must, where required, be submitted through recognized channels under Swiss law, such as mutual legal assistance, letters rogatory, treaty mechanisms, or other valid cross-border procedures.

We may review requests for jurisdiction, validity, scope, and proportionality, and may challenge, narrow, or reject requests that appear defective, overbroad, or inconsistent with applicable law.

20. Privacy and personal data

Your use of the Services may involve the processing of personal data. Our handling of personal data is described in the Privacy Policy and Cookie Policy.

21. Security

ApexGuard uses reasonable technical and organizational measures to protect the Services and personal data. However, no internet-based system or software environment can be guaranteed to be completely secure or uninterrupted.

You remain responsible for:

protecting your devices, accounts, and credentials;
using the Services lawfully and carefully; and
maintaining backups or safeguards appropriate to your own situation.

22. Third-party platforms and services

The Services may interoperate with or be distributed through third parties such as:

Apple App Store;
Google Play;
Stripe;
device manufacturers;
operating system vendors; and
analytics, support, messaging, or infrastructure providers.

Your use of such third-party platforms may also be subject to those parties’ own agreements, policies, and technical limitations.

23. Apple App Store terms

If you obtain the Software through Apple App Store or use it on an Apple device:

these Terms are between you and ApexGuard, not Apple;
Apple is not responsible for providing ApexGuard maintenance or support;
to the extent required by applicable platform rules, Apple may have limited responsibilities regarding purchase refunds for App Store billed transactions, subject to Apple’s own procedures;
Apple is not responsible for handling product liability claims, legal compliance claims, consumer claims, or intellectual property claims relating to the Software, except as required by law or platform terms; and
you must comply with any applicable Apple platform usage rules.

24. Google Play terms

If you obtain the Software or subscription through Google Play:

billing, cancellation mechanics, and certain refund procedures may be governed by Google Play rules and policies;
Google may control elements of subscription management within the Google Play ecosystem;
you must comply with applicable Google Play terms and device platform requirements; and
ApexGuard support remains available for service-related issues, while store-billed refund routing may depend on Google’s process.

25. Disclaimer of warranties

To the fullest extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.

ApexGuard does not warrant that:

the Services will always be uninterrupted, timely, secure, or error-free;
all defects will be corrected immediately or at all;
the Services will meet all of your expectations or particular purposes; or
the Services will be available in every jurisdiction or through every platform at all times.

Nothing in these Terms excludes any mandatory warranty rights that cannot lawfully be excluded.

26. Limitation of liability

To the fullest extent permitted by applicable law, ApexGuard shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business, goodwill, or data, arising out of or in connection with the Services or these Terms.

To the fullest extent permitted by applicable law, ApexGuard’s aggregate liability arising out of or relating to these Terms shall not exceed the total amount you paid to ApexGuard for the relevant Services during the twelve (12) months immediately preceding the event giving rise to liability.

Nothing in these Terms excludes or limits liability to the extent such exclusion or limitation is prohibited by mandatory law, including where relevant for unlawful intent, gross negligence, or other non-excludable liability under applicable law.

27. Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold harmless ApexGuard, its affiliates, officers, employees, and agents from claims, liabilities, damages, losses, and reasonable costs arising out of or related to:

your breach of these Terms;
your unlawful use of the Services;
your infringement of third-party rights; or
your fraud, negligence, or willful misconduct.

28. Suspension and termination by ApexGuard

We may suspend, restrict, or terminate your account or access to the Services if:

payment is overdue or renewal cannot be collected;
we reasonably believe you breached these Terms;
we reasonably believe your use is unlawful, abusive, fraudulent, or harmful;
we are required to do so by law, court order, or competent authority; or
continued service would create security, legal, or operational risk.

Where appropriate, we may give you an opportunity to cure the issue before termination. In urgent situations, serious misuse, legal compulsion, or immediate risk scenarios, we may suspend or terminate without prior notice.

29. Termination by you

You may terminate your relationship with ApexGuard at any time by:

deleting your account where that feature is available;
canceling auto-renewal;
uninstalling the Software; and
ceasing all use of the Services.

Termination by you does not automatically entitle you to a refund except as expressly stated in these Terms, the purchase flow, or mandatory applicable law.

30. Effects of termination

Upon termination or expiration:

your right to access paid Services may end;
your license to use the Software terminates;
you must stop using the Services and Software; and
certain data may remain retained where required for legal, billing, fraud-prevention, dispute-resolution, or security purposes.

Sections relating to payment obligations, intellectual property, disclaimers, liability, legal requests, dispute resolution, and any provisions that by their nature should survive, shall survive termination.

31. Data retention and account records

We retain personal data and account-related records only for as long as reasonably necessary for the purposes described in our Privacy Policy, including service delivery, legal compliance, security, dispute handling, and fraud prevention.

32. Governing law and jurisdiction

These Terms shall be governed by the substantive laws of Switzerland, excluding conflict-of-law rules.

Subject to any mandatory jurisdiction rules that cannot be waived, the competent courts at the registered seat of TMN Société Anonyme shall have jurisdiction over disputes arising out of or in connection with these Terms.

33. Prevailing language

If these Terms are translated into another language, the English version shall prevail to the extent permitted by applicable law.

34. Entire agreement and severability

These Terms, together with any service-specific terms, purchase terms, Privacy Policy, and Cookie Policy incorporated by reference, form the agreement between you and ApexGuard regarding the Services.

If any provision is held invalid or unenforceable, the remaining provisions shall remain in effect to the extent possible.

35. Contact us

If you have questions about these Terms, billing, legal requests, or your account, please contact:

TMN Société Anonyme
TVA CHE-256.320.417
Rue du Grand-Chêne 5
1003 Lausanne
Switzerland

Legal contact: legal@apexguard.com
Support contact: support@apexguard.com
Privacy contact: privacy@apexguard.com