Common Windows Application Issues

Error 1001 During Installation

1. Update Windows via the “Windows Update” tool.
2. Update .NET Runtime:
   • Open Control Panel > Programs > Programs and Features.
   • Check for Microsoft .NET Framework version 4.8 or later. Download and install it if necessary.
3. Temporarily disable antivirus or firewall and retry installation.

App Crashing or Freezing

1. Uninstall and reinstall the ApexGuard app.
2. Ensure Windows is up to date.
3. Check if the Task Scheduler service is running:
   • Press Windows + R, type services.msc, and press Enter.
   • Locate Task Scheduler, right-click, and select Start if it’s not running.

Kill Switch Feature Not Working

1. Open Settings in the ApexGuard app.
2. Go to the Kill Switch section.
3. Under App Kill Switch, click Add apps and select the executable file for the app (e.g., C:Program Files (x86)SkypePhoneSkype.exe).

No Internet Access When Connected to VPN

1. Switch to a different VPN server.
2. Disable other cybersecurity software temporarily to rule out conflicts. If ApexGuard works, add it to your software’s allowlist.
3. Perform a network flush:
   • Open the ApexGuard app and go to Advanced Settings > Run Diagnostics Tool > Network Flush.
   • Restart your device and reconnect.

Application Not Working After an Update

1. Temporarily disable antivirus and firewall software. Add exceptions for ApexGuard files if necessary.
2. Reinstall the ApexGuard app:
   • Uninstall the app.
   • Restart your device.
   • Download and install the latest version from the ApexGuard website.

Missing ApexGuard Icon

1. Delete the broken shortcut.
2. Create a new shortcut:
   • Right-click on your desktop, select New > Shortcut.
   • Browse to C:Program FilesApexGuard and select the ApexGuard .exe file.
   • Name the shortcut and click Finish.
3. Alternatively, reinstall the app to restore the icon.