How to Get Connection Logs on Windows

When troubleshooting with ApexGuard support, you may need to provide connection logs. Here’s how:

1. Open the ApexGuard app and click the Settings icon.
2. Navigate to Advanced Settings and select Run Diagnostics Tool.
3. Choose Collect Diagnostics and wait for the process to complete.
4. A pop-up will detail the data being collected. Click Continue.
5. Once completed, you’ll receive a reference number. Provide this to support via live chat or email.
6. If diagnostics fail to send:
   • Locate the saved report at:
     C:Program FilesApexGuardDiagnostics.
   • Send the file to support via email or attach it in live chat.