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Troubleshooting Connectivity on Android

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If ApexGuard isn’t connecting, try these steps in order:

  1. Confirm your ApexGuard account is active in your account settings.
  2. Connect to a different server location. If other locations work, the issue is with that specific server.
  3. Disable other VPN or firewall apps that may interfere with the connection.
  4. Restart the ApexGuard app, then restart your device.
  5. Make sure the app is updated to the latest version in the Google Play Store.
  6. If the issue continues, uninstall ApexGuard from the Google Play Store and reinstall it.

If the problem persists, send your connection logs to support. See [How to Send Connection Logs to Support] for the steps.

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