Cannot Access Certain Websites When Connected to ApexGuard

If you suspect ApexGuard is blocking a website:

1. Basic Troubleshooting:
   • Clear Browser Cache: Clear cookies and cache while connected to the VPN.
   • Private/Incognito Mode: Use a private mode in your browser.
   • Try a Different Browser: Use Chrome, Edge, or Brave.
2. Advanced Solutions:
   • Switch VPN Servers: Disconnect and connect to a different location via the ApexGuard map.
   • Adjust Threat Protection:
     • Disable Threat Protection or exclude the domain in Threat Protection Pro™ settings.
   • Check Firewall Settings:
     • Add exceptions for ApexGuard.exe and apexguard-service.exe.
   • Change Connection Protocols:
     • Switch to OpenVPN or IKEv2.
     • Try connecting to obfuscated servers via OpenVPN.
   • Restart Your Device:
     • Reboot your system and try again.

If the issue persists, refer to ApexGuard’s VPN troubleshooting tutorial or contact customer support.