How to fix ApexGuard background processes that aren’t running?

Step 1: Reset ApexGuard Application Settings

1. Locate the ApexGuard Folder:
   • Right-click the ApexGuard shortcut on your desktop and select Open file location.
   • Open the folder for your current ApexGuard version (e.g., 7.15).
2. Launch Diagnostics Tool:
   • Inside the folder, find and open Diagnostics.
3. Reset the App:
   • Click Reset app in the Diagnostics tool.
   • Once completed, the application will reload, and you will be prompted to log in again.

Step 2: Allowlist ApexGuard in Your Antivirus Software

If you’re using antivirus software, it may block ApexGuard processes. To resolve this:

1. Go to your antivirus settings.
2. Add the ApexGuard application folder to your antivirus allowlist/exclusions.
   • By default, ApexGuard is located in:
     C:Program FilesApexGuard

Step 3: Collect Diagnostics and Contact Support

If the above steps do not resolve the issue, you can collect diagnostic data and share it with our support team for further investigation:

1. Generate Diagnostics:
   • Open the ApexGuard app and navigate to Settings.
   • Go to Advanced and click Run Diagnostics Tool.
   • Select Collect Diagnostics.
2. Submit Diagnostics:
   • Note the Ticket ID generated after running the diagnostics tool.
   • Share this Ticket ID with our customer support team.
3. Manually Send Diagnostics (if needed):
   • If the Ticket ID fails to generate, locate the diagnostics .zip file on your computer.
   • Send this file directly to our customer support team for assistance.