Troubleshooting ApexGuard Connectivity on Windows

App Configuration Issues

1. Ensure your ApexGuard account is active.
2. Check if you’re using the latest app version (e.g., 7.27.5):
   • Open the app and go to Settings. The version is displayed at the top.
3. Update the app if necessary:
   • Uninstall the current version.
   • Download the latest version from the ApexGuard website.
4. Switch between TCP and UDP protocols in the app.
5. Connect to another VPN server.
6. Reset the application:
   • Go to Settings → General → Diagnostics → Run Diagnostics → Reset App.

Windows OS Issues

Certain connectivity issues may stem from Windows OS settings. Refer to our Windows troubleshooting guide for more details.

Error: “Blocking DNS failed”

1. Reinstall TAP Drivers:
   • Open Control Panel → Add or Remove Programs.
   • Remove ApexGuard network TAP.
   • Download and install the TAP drivers from ApexGuard’s website.
2. Adjust adapter settings:
   • Go to Network and Sharing Center → Change Adapter Settings.
   • Right-click TAP-ApexGuard Windows Adapter and select Properties.
   • Open TCP/IPv4 → Properties → Advanced.
   • Uncheck Automatic and set Interface Metric to 1.