ApexGuard Not Connecting on Mac

If ApexGuard isn’t connecting, follow these steps to troubleshoot:

1. Check Account Status

Ensure your account is active and your subscription is valid.

2. Switch VPN Protocol

1. Click the gear icon at the bottom-left corner of the app.
2. Go to General → VPN Protocol.
3. Select OpenVPN (TCP) and try reconnecting.

3. Change DNS Servers

If switching the protocol doesn’t help:

1. Set your DNS to Cloudflare DNS (1.1.1.1, 1.0.0.1).
   (Note: These DNS servers are not provided by ApexGuard; use at your discretion.)

4. Use Obfuscated Servers

1. Go to the Specialty Servers section in the app.
2. Select Obfuscated Servers (only available after switching to TCP).

5. Resolve Keychain Pop-ups

If a keychain prompt appears:

• Enter your system password.
• If the prompt doesn’t disappear, follow this guide to unlock the keychain.